Móvel: Documentos Bloqueados

If you find that a document is locked (read: not viewable or downloadable), it means it’s time to settle the bill. Locked docs are the final ones uploaded by your preparer—and to unlock them, you’ll need to make a payment. Once you’ve paid your invoice for the work performed on the document, you can instantly preview and download it. 

To unlock a document:

  1. Tap its name, then click Pay invoice. 
  2. Review the invoice information, then tap the Pay button.
  3. Select the payment method, then enter your personal card/bank account information and proceed with the payment.

Once the payment has been made, the document will be instantly unlocked. You will now be able to view and download it.

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